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Friends and Family Test

Would you recommend us to your friends and family? and are you happy with the services? Click on the Friends and Family Test on the right hand side.

PPG You said, We did

We now have a you said, we did progress report based on the results from our PPG. Click the Group Results tab from here

Online Appointments

Now you can book some appointments online!
See the latest news section for more details.

Online Prescriptions

Now you can request your repeat prescriptions online!
See the latest news section for more details.

SMS Appointment Reminders

With your consent, we can text you (free) a confirmation of your appointment and a reminder message a day before.
See the latest news section for more details.

Self Check-In Board

The new self check-in screen has arrived and is up and running. So avoid the queue and try it out when arriving for an appointment. It is simple to use but please ask at reception if you need any help

Patient Participation Group

 Thanks to all those who signed up to our Patient Group. We are currently running this year's major patient questionnaire and will share the results in mid-october. Please look out for further information in the "Latest News" section. We always welcome new members so please go to the Patient Group page if you would like to join.

Friends and Family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive at your GP Practice and to improve services.

Please watch the video below for more information:

What do I have to do?

We kindly ask that you fill in a short questionnaire which can be completed online by clicking here 

Results

90% would recommend us based on the extremely likely and likely scores!

  Recommend the practiceJan15Feb15 Mar15 Apr15May15June15July15Aug15Sept15Oct15Nov15Dec15
 Extremely likely1146433153611
 Likely231222324
 Neither nor112 111

  Recommend the practiceJan16Feb16 Mar16 Apr16May16June16July16Aug16Sept16Oct16Nov16Dec16
 Extremely likely024452334341
 Likely03122333232
 Neither nor01 1

  Recommend the practiceJan17Feb17 Mar17 Apr17May17June17July17Aug17Sept17Oct17Nov17Dec17
 Extremely likely24341156201183414
 Likely4332520219495324
 Neither nor 1111156

  Recommend the practiceJan18Feb18 Mar18 Apr18May18June18July18Aug18Sept18Oct18Nov18Dec18
 Extremely likely85435856
 Likely2223251
 Neither nor 1

Some past comments

August 2018

"Very satisfied on all aspects."

February 2017

"Rooley Lane has always been there for me when I needed them."

November 2016

"I have been in to see Dr Begum this morning and was extremely happy with the high level of service I have just received. Her genuine concern for my health and wellbeing was obviously a priority for her. I believe I was given the time and attention I needed today. Thank you Dr Begum!."

"The receptionists are always friendly and polite, always greeting patients with a smile and helpful advice on appointments etc."

"I have a great doctor who cares."

"All the doctors are very nice and helpful"

April 2016

"Excellent, helpful, friendly front desk."

"Always treated well and politely."

March

"I would like to thank everyone for the great work that you all do!. Especially the most friendly and efficient staff at the reception who are willing to go that extra mile to make things easy for us. Thank you so much. I guess everything is fine as the way they are."

"I have always been very happy with the service I have received from the surgery, from the Doctors, all the medical staff and very helpful and friendly reception staff who will always do their best to help."

December

"I love my Doctors. They are helpful, kind and considerate.

November

"I enjoy going to the reception. My problems are dealt with quickly and I am able to leave with a smile on my face. Keep up the good work."

October

"I am very happy with my Doctors and listening to others I think the service you offer is great."

"The staff are very helpful and easy to approach."

"Very impressed with the new appointment system."

"The service is so nice and friendly and the staff are so helpful, considerate and welcoming"

September

"Appointments are always available. Whenever I have needed an emergency appointment I have always received it. The Doctors are very friendly and make you feel comfortable, even if it wasn't that serious: they understood the concern. A brilliant surgery."

"I always receive excellent service."

"Excellent service. Reception very helpful, very supportive and very polite. Nothing is too much for the reception to deal with. GPs are excellent, excellent service would recommend to other family members."

"Appointments are always available. Whenever I have needed an emergency appointment I have always received it. The Doctors are very friendly and make you feel comfortable, even if it wasn't that serious: they understood the concern. A brilliant surgery."

"I always receive excellent service."

"Excellent service. Reception very helpful, very supportive and very polite. Nothing is too much for the reception to deal with. GPs are excellent, excellent service would recommend to other family members."

August

"All staff are very friendly and helpful."

"I brought my mum here for an assessment for memory difficulties. We have been fortunate to see a Doctor on the same day and the blood tests arrived quickly."

July

"I have always found the reception staff to be very helpful and friendly. I trust the advice from all the GPs/Nurses."

June

"Great staff and Doctors"

"I have found over the last 10 years that the whole staff team at Rooley Lane Medical Centre are helpful, friendly, person centred and knowledgeable. I trust the medical staff and feel confident that I am receiving the best care possible." 

May

"The reception staff are always friendly and helpful"

"Fantastic services. The surgery gives an excellent service. The District Nurses are fantastic, Dr Manby is awesome. The Physio Emma is brilliant and the Advanced Nurse Practitioner Helen is magnificent. The Practice Nurse Lesley is marvelous.  All the staff at reception are nice, friendly and fabulous. Well done everybody" 

March

"The new appointment system is making it much easier to be seen"

"I have never had a problem at this surgery" 

February

"Dr Manby is a fantastic Doctor"

January

"Doing well"

"I think the care and staff are lovely. I have been here for about 30 years and the system is fair and the people who answer your phones are lovely change from years ago"

"I have always been thoughtfully and skillfuly cared for. I have total confidence in the Doctors at this practice. The reception staff are also very polite and helpful. I would highly recommend this practice"



 
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