Appointments

We may offer you a consultation:

• by phone
• face to face at the surgery
• by patchs text

Appointments by phone, or by patchs text can be more flexible and often means you get help sooner.

However, please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by patchs
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

If possible please try to telephone reception before 10am if you need a home visit. A doctor or nurse might call you to give advice over the phone, or arrange a hospital visit.

Patients who are housebound due to illness or disability can only receive home visits.

Please remember that the practice can see several patients in the time it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Please inform the surgery as soon as possible if you cannot keep an appointment. This is so we can offer it to another patient. We can only offer same day appointments. This needs to be at least 1 hour before the appointment or it will classed as a did not attend.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• Click on the link on your reminder SMS message
• phone us on 01274 223 118, Monday to Friday from 8am
• clicking on your booking link SMS message.

This practice is part of the Extended Access service which provides GP, Physiotherapy, Nurse and Healthcare Assistant appointments from the following locations across Bradford:

1. Bowling Highfield Medical Practice: Rooley Lane, Bradford BD4 7SS
2. Hillside Bridge: Butler St W, Bradford BD3 0BS
3. Picton Medical Centre: Westbourne Green Community Health Care Centre, Manningham, Bradford BD8 8RA

As a registered patient with this practice, you have access to the following:

Weekday appointments

Evening appointments from 6:30pm to 9:30pm at any of the three hubs to see one of the following, subject to availability:

• GP
• Physiotherapist
• Smears
• Healthcare Assistant for blood tests, blood pressure checks, diabetic foot checks
• Voluntary Sector Services including young people's counselling, carer support services, welfare and benefits advice, mental health support and women's specific support

Weekend appointments

GP appointments are available on Saturday 9-5pm and 1 hour on Sundays. Subject to availability.

We are an accredited GP Training Practice. The GP Registrar will remain with us for a period usually between 6-12 months. You may therefore be offered an appointment with the GP Registrar. 

The first few weeks of the GP Registrars training will involve them ‘sitting in’ with other clinical members of the Practice team. If you have any questions or concerns, let the receptionist or clinician know if you don't want the registrar there.

The GP registrars need to video record some of their consultations as part of their assessment. The GP registrar will ask you if you consent before your appointment. Please remember that all videos are kept confidential and are deleted when no longer needed.

Click here for the full information regarding our GP Registrars.

Missed appointments

We are tackling our recurrent did not attenders for appointments.

• If you miss 3 appointments within 12 months, we will send you a letter -
  this will be your warning.
• If you miss another appointment within 12 months -
  you will be discussed at a GP partners meeting and you may be removed from our practice list.

Note: You must cancel all appointments with at least 1 hours notice. Anything before this will go down as a did not attend on your medical record.

Appointment  Request Booking Links

If you receive an appointment booking link appointments become available to book from 8:00 AM each day, and you can check daily for the next 7 days until you book an appointment.

The booking link will be sent in an SMS for an appropriate appointment type (face to face or telephone) which has been decided based on your patchs request.

Please note: This is subject to appointment availability on the day. Once the appointments have all gone please try again the following day from 8am.