Minutes of our face to face/virtual meetings
2024
ppg minutes 14.3.24
ppg minutes 25.1.24
2023
ppg minutes 14.9.23
ppg minutes 13.7.23
ppg minutes 16.3.23
ppg minutes 12.1.23
2022
ppg minutes 17.11.22
ppg minutes 28.7.22
ppg minutes 10.2.22
2021
ppg minutes 9.12.21
ppg minutes 28.10.21
ppg minutes 21.1.21
2020
ppg minutes 18.11.20
ppg minutes 21.10.20
ppg minutes 16.9.20
ppg minutes 5.8.20
ppg minutes 29.1.20
2019
ppg minutes 10.9.19
ppg minutes 25.6.19
ppg minutes 14.5.19
ppg minutes 19.3.19
ppg minutes 22.1.19
2018
ppg minutes 30.10.18
ppg minutes 10.7.18
ppg minutes 15.5.18
ppg minutes 6.2.18
ppg minutes 20.3.18
2017
ppg minutes 11.1.17
ppg minutes 8.3.17
ppg minutes 10.5.17
ppg minutes 14.6.17
ppg minutes 8.8.17
ppg minutes 5.9.17
ppg minutes 24.10.17
ppg minutes 12.12.17
2016
ppg minutes 17.2.16
ppg minutes 13.4.16
ppg minutes 21.9.16
ppg minutes 2.11.16
You said We did - 2017/18
You said: Create user guides for using systmonline (booking appointments/medications) using the website and on an android phone
We did: 2 user guides were created and are now available on our website and can be freely downloaded. These show step by step how to book appointments and request medication online. There are also printable copies in reception if requested.
You said: Can we make it a bit more welcoming in the practice for patients who speak different languages?
We did: An audit was completed to see what our most popular registered patient languages are. These were installed on the patient check in appointment screen. Also on our callboard we have "Welcome" displayed in a scrolling message in the top 10 languages of our patients. We also turned this into a "welcome montage" poster which is on our reception front desk. Translation of documents have been an issue but it is something we are actively trying to do.
You said: We need to increase links between the PPG and newly created PHC roles and provide feedback sessions.
We did: Most PPG members now are also Practice Health Champions and 30 minutes of each PPG meeting is for the PHC members to provide an update of the current events to the rest of the team.
You said: We need to improve physical aspects of the waiting room
We did: We conducted a walkaround of the waiting room. We implemented clearer notifications about the CCTV cameras and we increased the font of the information on the digital screens, so it was much bigger and clearer to read. We have also reupholstered the seating area so it looks less tatty and cleaner.
You said: Can we enable our early morning extended hours to appear on SystmOnline?
We did: We have now changed our early morning slots so these can now be accessed online. This should greatly increase the number of available online appointments.
To view a full list of items in our patient access plan for this year please click on the Archived PPG results tab above.
You said We did - 2016/17
You said: Create a face to face PPG group
We did: Our main priority was to establish a solid face to face PPG to work with the practice to co-produce further improvements in patient experience at the practice. We started the year with 2 members, and now currently have 9.
You said: Have an additional method of booking an appointment/requesting prescriptions in the surgery.
We did: A standalone wall mounted ipad was installed in the surgery in March 2017. This enables patients an alternative way of ordering their medications or booking future appointments without the need of queuing at the front desk.
You said: Can we have a self care room to get up to date BMI and blood pressures?
We did: We turned a room into a "self care" room. This is kitted out with a height/weight/bmi checker and blood pressure machine and lots of self care literature on various chronic diseases.
Agendas also completed from previous requests:
- We now have a large room signposting in the centre of the waiting room corridor as well as smaller signs saying what room is down each corridor for easier navigation.
To view a full list of items in our patient access plan for this year please click on the Archived PPG results tab above.
You said We did - 2014/2015
You said: Further review our appointments system.
We did: We have recently made some changes to our appointment system. Last year we trialled making the majority of the appointments on a Monday as ‘book on the day’ appointments. This seemed to work very well with positive feedback from our patients, but the other days were still troublesome. Therefore after many discussions we decided to be a bit radical and change most of the appointments everyday to book on the day appointments. At that point Christmas was just around the corner whereby we knew we were already going to have fewer appointments – so we decided this would be the best time to make the changes. A survey will be sent out next month to review how the new appointment structure is going.
You said: New community based services available within our Practice during normal surgery hours.
We did: We are delighted to say the Warfarin clinic has started and is becoming very popular with patients not having to go to the hospital for their Warfarin appointments. The alcohol clinic and benefits and debt advisor clinics are very popular with seeing patients.
You said: New prescription services offered by the practice.
We did: We have now enabled for the Electronic Prescription Service. This allows patients to have their prescriptions sent electronically to their usual pharmacy (which the patient chooses). Prescriptions can also be requested through our online service which means a patient can request it through the internet, it is then sent electronically to the pharmacy of their choice and all they have to do is pick it up without having to come to the surgery at all
You said: Power Assisted doors to access our building.
We did: We have now installed power assisted doors to enter the building and again to enter the reception area. This should help all wheelchair patients as well as providing better access through both doors.
Other things which were mentioned in the analysis
- Room signposting – we are currently trying to get this implemented as soon as we can.
- Having a tea and cake day. It might be an idea to ask patient group representatives to help out at flu clinic days or to highlight current health awareness campaigns in surgery.
- Any way to restructure the patient group – this will be looked at by the practice to see the best way to do this and whether we could somehow incorporate PPG meetings
You said We did - 2013/2014
You said: New community based services available within our Practice during normal surgery hours.
We did: We are pleased to announce we have integrated a specialist Benefits and Debt advisor clinic every Friday afternoon, a specialist Alcohol clinic every Friday morning, and a Warfarin clinic morning every Monday morning into our Practice.
You said: Review our appointments system.
We did: We have put most of our Monday appointments as book on the day. There are also some 7 day routines appointments. We feel this may benefit patients who needs to seen on a Monday with a clinician.